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Cordogan's
Customer Quotes
I just had to write you an email to tell you that I am completely, totally, head-over-heels in love with my Estonia studio grand piano. In 25 years of playing the piano, I have never had an experience even remotely similar to the Estonia. I have never heard a piano sound so clear, touched keys that literally form to my fingertips, had such an ability to control the high and low registers, or be able to play so soft and so loud and yet have the notes sound so very different. I am truly a better, more proficient and happier piano player with my Estonia. Growing up with a Kawai, I always assumed that I would purchase the same, or at the very least, a Yamaha. But as soon as I sat down at the 5 foot, 6 inch Estonia, I knew that this was my piano, my instrument. As a composer, one issue with all of the other piano's on which I created music was that my shoulders would be sore after an hour or so of playing. After playing my Estonia for 7 straight hours with absolutely no pain, it is clear that the Estonia experience is unique in so many, countless ways.
Although I have only had my Estonia (or as I refer to her as the newest 'Love of My Life') for only a week, I have already composed two new pieces. My Estonia sings a story each and every time I play her and assists me in creating what I need to compose.
Thank you for being so knowledgeable and passionate about the Estonia difference... if it had not been for your professionalism, perfect salesmanship, and consultative approach, I might very well be sitting in front of a typical, average piano... uninspired and nursing a sore back.
Purchasing a piano is a huge decision (both monetary and emotional!) and one that you should only have to make once in your lifetime. What I love about my Estonia is that I know I will have her forever, with absolutely no regrets. As Indrek Laul said to me over the phone when I was making my final decision... "In 10 years, you will not remember the difference in the amount of money as your Estonia will grow and change with you over time...." I can honestly say that I only needed a week of Estonia playing for this to ring true.
The following attachment is a YouTube clip of my newest composition on the Estonia. I thought you might like to see how perfect the 5 foot, 6 inch looks and sounds in our home.
Thank you, thank you, thank you,
Thank you for everything...I love working with your company because you really stand by your products and care about customer satisfaction.
Thank you so much for all your help in the purchase of our new piano. We really appreciated your holding it for us until Jody could come by to play. It is beautiful and sounds just perfect. We are so happy we went with the Yamaha upon your recommendation. Jordan, our 7-year-old daughter, already had her first lesson with grandma and is practicing every day.
Thank You Again,
"...I love my piano - and love the idea that your technician will be here next week to tune it...I'll never be what one would call an "accomplished" pianoist, but I am one happy camper who loves making music whenever the spirit moves me. Thank you all for making this experience such an delight. Even the fellows who brought her were excited about it all! My youngest son was in town...after the piano came - he took lots of detaild pictures and sent them out to his siblings - "Mom's new baby - our new sibling." First thing I knew, we were on You Tube!! Too much!"
Beverly Palmer
Arlington Heights, IL
Dear John,
You made one child (my grand-daughter) very happy this Christmas. She received the digital piano (Celviano) on December 23, 2010 - never expecting it, and of course, she cried, as fifteen year old girls do when they are overwhelmed.
At first I worried it wouldn't arrive in time because the order had to be changed, and the shipment delayed, but Meagan & Natalie worked with me and I am now a twice satisfied Cordogans customer. I look forward to working with you again and once again.
Thank you for helping me with this special musical gift!
Just wanted to let you know how great everything went this morning. The guys were awesome. I still can't believe how quickly they got the piano in and set-up.
The piano is AWESOME and GORGEOUS and I just can't stop looking at it. I"ve had two friends over already and no one can believe it is 30 years old. It is perfect in the living room. Can't wait for my son to get home from school today to play it!
Thanks so much. It's been a great experience working with all of you.
Regarding my recent Yamaha purchase, I have never experienced a higher level of friendly service and professionalism, in my lifetime. Being that I'm in a music-related business, your firm will be highly recommended, whenever and wherever the opportunity arises. Thanks for being the best.
Respectfully,
Bill LeGall
Millersound
Lansdale PA
I just wanted to send you this e-mail to let you know how much we love the new piano we purchased from Cordogans! My son who is 5 has been practicing on the piano every night and is ready for private lessons. I also wanted to thank you for the great service in solving the minor problem that we had with the piano. I cant remember the last time I've ever had a owner come out to a customers home to personally solve the problem. We decided on your piano store based on good reviews and the great service dept you have on site. I would recommend your store to anyone who is interested in purchasing a piano! Thanks again as you have made my family very happy with our purchase of a baby grand piano!!
Sincerely:
Ron from Chicago
"I wanted to thank you and let you know I definitely made the right choice of piano. I also made the right choice of dealers."
-Tom from Naperville, IL
"I
had a look at your website again the other day, and marveled
at it all over again. So much helpful text on that site! Witty,
engaging, and rock-solid in terms of information."
-Peter
from Toronto, Canada
"Jeff & I wanted to let you know that we are thrilled
with our piano. We really appreciate the time you took with
us over the phone to guide us to the right purchase. We visited
several dealers in Miami and found that all they did was confuse
us. When I found your company on the internet and placed that
call I immediately felt comfortable with you. Buying long distance
can be difficult but working with you and your staff made this
purchase very easy.
The piano
looks great and is only in need of a good tuning, which we know
you will take care of soon.
Thank you
again for all of your assistance.
We wish
you all the best in 2007."
-Karen M., Miami, FLA
"I
wanted to drop you a short note of appreciation for the Story
& Clark grand piano we purchased from you a few months ago
equipped with the QRS Petine system. We love it and happily
report that it plays virtually non-stop while we are at home
or entertaining. it hasn't totally replaced the tv, but we are
working on it!"
-J.L., Chicago, IL
"Recently, my wife and I have been shopping for a Steinway
piano to place in our new home. We live in Decatur, Illinois,
and the painstaking process of shopping for a Steinway has taken
us to numerous dealers around Illinois. Not long ago, a friend
told us about your store, so we decided to make a trip to Geneva
in order to see your merchandise. My wife and I were incredibly
impressed with your selection of pianos and heartwarming customer
service. We have not experienced such service anywhere else
that we have shopped. Without question, when the time is right,
we will be purchasing the piano from your store."
-B.M. from central Illinois
"I
was naturally apprehensive about buying a used grand piano,
several states away, over the internet. However, throughout
the transaction (and including up through delivery) Cordogan’s
staff was at all times professional, patiently answering all
of my questions. They even helped me arrange for an independent
inspection of the instrument before I committed to the purchase.
The end result is that we now have our 'dream piano' in our
living room, purchased at a fair price. I can wholeheartedly
recommend Cordogan’s to others contemplating purchasing
a piano....The piano technician’s inspection report on
the piano you sold me was one word long: 'Amazing!' (The
pre-sale inspection report from the Chicago technician was 'Exquisite!')"
-Missy
L. in Fayetteville, Arkansas
"You
have a great website that gives tons of info to those of us
not in the know about pianos."
-Susan
F. in Bolingbrook, IL
"I would like to compliment you an a truly well done, informative,
and customer-friendly site."
-M.F. in Phoenix, AZ
"Love
it, love it, love it! Brendan has been practicing all day (wouldn't
it be nice if that became a habit?). Emily is driving me crazy
with her Jazz Scat version of London Bridges but that's a whole
other story. Lots of manual reading to do, but should be fun."
-Jane
and Scott G, Naperville, IL (digital piano customers)
"Last night I spent an hour reading most of the content
on your website. Thank you so much for all your effort there.
I want to buy a piano so that my children can learn to play,
but was feeling lost and overwhelmed by the entire process.
Your web site helped me feel like I might be able to make an
intelligent purchase decision after all."
-S.
Cogan in Missouri
"I'd
like to compliment you on your web site...extremely well done,
informative and simple to navigate."
-Mike
D., Chicago, IL
"I LOVE your store! I have learned a bundle and feel confident
that you know what you are talking about. Thanks a lot."
-L. Newby, Chicago, IL
"Your
website is the best, and very helpful to the public."
J.
S., Wheaton, IL
"My
husband and I just wanted to thank you for your help with shopping
for a piano. You were such a big help, not to mention fun to
talk to. You made our day. Thanks so much. (p.s. We love our
piano!)"
-Donna
and Mark B., Geneva, IL
"Thank
you for your never ending support of the arts in our community.
Helping to fund and establish the St. Charles Art and Music
Festival has provided a wonderful gift that continues to be
appreciated!"
-Rob
M., The St. Charles Art and Music Festival, St. Charles, IL
"Thanks
for taking the time to explain and describe pianos, how they
work, how they're built, and how one should care for them. We
learned a lot, and that is ultimately why we decided to purchase
our beautiful piano from you. It is a pleasure to do business
with you!"
-Letitia
K., Geneva, IL
"Dear
Mrs. Cordogan: Thank you for all the nice things you did for
our 'Mighty Green Team!' I like the way you cheered for our
players running to third base. I remember when you hugged me.
Thank you for our team party, too. I had fun jumping in the
moonwalk."
-Katie,
#3, Cordogan's Pianoland player
"We
do thank you for a most rewarding field trip to Pianoland. The
kids loved every aspect of it! They really learned a lot. Thanks
so much for a wonderful adventure!"
-Dorrie
P., ACS
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